BlackBerry Enterprise Server 5 full review
BlackBerry Enterprise Server 5, express or deluxe? Extensive BlackBerry Enterprise Server will be indispensable to some, but free BlackBerry Enterprise Server Express is good enough for most
For almost as long as BlackBerry ®smartphones have been the darlings of enterprise business users, Research in Motion® RIM's BlackBerry® Enterprise Server has been the preferred solution for managing these devices and for providing secure access to corporate email. BlackBerry Enterprise Server has grown along the way, with the latest version 5.0.1 sporting a new, simplified Web-based administration interface and groups for easier management of roles, IT policies, and software configurations. BlackBerry Enterprise Server 5 also promises better reliability through server failover features and system health checks. That's all good news for large organizations.
There's also good news for smaller organizations. The just-released BlackBerry® Enterprise Server Express provides small and midsized businesses with many of the same security, management, and push technologies of BlackBerry Enterprise Server -- but at no cost beyond their existing Microsoft servers.
From the BlackBerry smartphone user's perspective, BlackBerry Enterprise Server and BlackBerry Enterprise Server Express are the same. Both let users wirelessly synchronize email, calendars, and contacts, as well as access files stored on the server. The two products even play together nicely in large organizations. You could use BlackBerry Enterprise Server Express to manage personal BlackBerry smartphones that employees purchase and bring to work, while BlackBerry Enterprise Server handles the heavy lifting of corporate BlackBerry devices that are deployed in large numbers.
How do these two BlackBerry smartphone-only solutions stack up for companies and their IT organizations? I created a Microsoft Small Business Server 2008 test environment to find out.
Admin Installing BlackBerry Enterprise Server or BlackBerry Enterprise Server Express requires about three hours, including any prerequisite software. (The process is much faster for upgraders, thanks to the BlackBerry Enterprise Server Transporter Tool.) Experienced IT staff shouldn't have any problem with the step-driven setup application. Others, though, would be well advised to let a consultant do the job. I discovered several unintuitive settings related to user accounts and Active Directory, as well as configuration problems with the webserver that could easily trip you up.
Both editions share the new BlackBerry Administration Service, a Web-based console that only works with Microsoft Internet Explorer. The GUI eliminates the desktop software that was part of BlackBerry Enterprise Server 4.x, and it's well designed. For example, the home screen provides options for managing users and groups, creating and assigning IT policies, handling operating system upgrades on the handsets, and dealing with applications on smartphones. Administrators can also manage the server from this console.
Although previous versions of BlackBerry Enterprise Server had groups, they're more flexible in BlackBerry Enterprise Server and BlackBerry Enterprise Server Express 5.0.1. For instance, groups can belong to other groups (nesting or child), which helps IT managers deal with complicated corporate structures. Groups, like individual users, can be assigned to roles, IT policies, and software configurations, and they'll inherit the roles, policies, and configuration from their parent groups. You'll need to construct group hierarchies carefully, because there's no easy way to manage exceptions for a specific user.
Both BlackBerry Enterprise Server and BlackBerry Enterprise Server Express 5.0.1 provide new administration roles that can be used to spread out IT management tasks more efficiently. For example, you could assign one person to serve as senior help desk administrator and others to administer a particular server or group of users.
Further, both editions turn over a lot of control to users -- self-service that can reduce the work for help desk staff. The webDesktop Manager (subject to policies) allows users to activate and configure their smartphone settings, back up and restore data residing on the phone, and install applications.
BlackBerry Enterprise Server vs. BlackBerry Enterprise Server Express BlackBerry Enterprise Server Express features more than 35 controls and policies, including remotely wiping a lost smartphone and enforcing password policies. I had no trouble creating policies to lock out Bluetooth, enable the still camera, and allow software loading with the device tethered to a PC. Using the tabbed interface, you pick the rule and whether the feature is enabled or disabled. Typically, both products start with most device features enabled, so you only need to create a rule when restricting a particular capability.
Most organizations will be satisfied with the basic controls in BlackBerry Enterprise Server Express, while those who need lots of fine-tuning will find it in BlackBerry Enterprise Server. Where BlackBerry Enterprise Server Express can either allow or prohibit the use of a feature (MMS, SMS, Bluetooth, camera, media card, modem, Wi-Fi, USB/serial, internal network connections, and so on), BlackBerry Enterprise Server can control exactly how the feature is used. For example, BlackBerry Enterprise Server lets you control whether Bluetooth can connect to BlackBerry® Desktop Software, be used for device discovery or dial-up networking, exchange contacts, or transfer files. You can set a minimum encryption level for Bluetooth connections and even ensure that the LED connection light flashes whenever the BlackBerry smartphone is connected to a Bluetooth device.
The one policy area where BlackBerry Enterprise Server Express matches BlackBerry Enterprise Server is application control. In both editions, "listed" applications (such as the BlackBerry Java applications you choose to include in your company's repository) can be made optional or mandatory, or they can be prohibited based on a user's permissions. Similarly, "unlisted" applications can be allowed or blocked; if allowed, these applications can be prevented from using device storage or limited in the types of connections they can establish.
The new Web-based BlackBerry Administration Service (above) makes it easy to assign IT policies and software configurations to users. With the webDesktop Manager (below), admins can let users configure their phones, install applications, and handle backups and restores.
Both BlackBerry Enterprise Server and BlackBerry Enterprise Server Express automate operating system and application updates, but BlackBerry Enterprise Server has additional tools to make the whole software management process more reliable. That's because you can check for any software dependencies that need to be installed first. It's even possible to trigger a software upgrade based on a device's hardware or wireless carrier. For instance, if you have a BlackBerry® Storm 2TM smartphone user on Vodafone you could specify a Vodafone specific version of BlackBerry OS 5 for the BlackBerry ® Storm2 smartphone to be installed. Again, that sort of precision isn't available with BlackBerry Enterprise Server Express.
In both editions, application and IT policy updates can be pushed during off-peak hours to minimize disruptions to users. While BlackBerry Enterprise Server allows devices to be activated over the air, initial provisioning is a manual process in BlackBerry Enterprise Server Express. But with the webDesktop Manager, users can handle it by themselves.
BlackBerry Enterprise Server also has high-availability features that BlackBerry Enterprise Server Express lacks. For instance, you can configure primary and standby servers for automatic and manual failover -- which could keep downtime to a minimum when there's a hardware problem or during server upgrades. (There are no additional licensing fees for servers running in standby mode.)
Working in concert with failover, BlackBerry Enterprise Server 5.0.1 adds system health checks. For example, you can create a certain performance threshold. If that measurement is exceeded, the failover to the backup server automatically occurs.
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