How are Amazon UK delivery times affected?
Amazon is prioritizing delivery of essential products to most affected customers. Essential products include food, health and personal care products, books, and items needed to work from home.
In a statement, the retail giant announced it would make changes to its "logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize stocking and delivering items that are a higher priority for our customers." Delivery times will take longer as a result.
Changes in inventory and delivery bandwidth can impact the arrival date of orders too. Amazon advises customers to check these details before placing orders.
Can I still place an order on Amazon?
Amazon is still accepting orders. There are disruptions to some of services, which we’ve detailed below:
Amazon Pantry, which sells household essentials, is still taking orders as a priority service. It's running a promotion until 30 April that will get you free delivery if you order four items from a selection on this page. Your basket value must be £15 or more.
Amazon Fresh, Amazon’s grocery delivery service, has certain items in stock; however, delivery is temporarily unavailable due to increased demand.
Amazon Prime typically allows one-day delivery but is seeing delayed delivery on certain products due to Amazon’s prioritization of essential products. Some non-essential products have expected delivery dates in late April.
Prime Now which allows same day 2-hour delivery is still accepting orders, however like Amazon Pantry, inventory and delivery may be temporarily unavailable. You will have to confirm availability at checkout.
If you are expecting an order from Prime Now, Amazon has directed its delivery people to knock or ring the doorbell and leave orders at door to reduce contact. If the driver needs to check your ID he or she will do this from a distance.
Can I still return items?
Yes. You can do this by going to 'My Orders' on your Amazon account where you can also see the order's return window.
Amazon has separately put together a FAQ section for other questions shoppers might have around delivery. Its DayOne blog is also a good source for updates on any actions and precaution the company is taking in response to covid-19.