On Tuesday 21 May 2019 hundreds of EE users were reporting outages with the network, with most complaints coming from London, Birmingham, Glasgow, Nottingham, Manchester, Bristol, Croydon, Leeds, Liverpool and Beckton. If you are having problems connecting to the network today then it is most definitely not a problem with your own phone.

The problem today appears to be largely with placing calls over the network, so it may be that mobile data usage is not affected, and you may still be able to place calls over the internet using an app such as WhatsApp.

EE has on Twitter suggested affected users restart their phones, but otherwise has offered no official comment.

Below is a map from DownDetector showing from where the most reports of a network outage are being received:

EE network outages

How to check whether EE is down

  • Check the network status in your area on EE's site by entering your postcode here
  • Check social media - particularly Twitter - for reports from other users experiencing problems
  • Use a third-party service such as DownDetector to see whether others are experiencing problems
  • On Android you can also check the voice service and data service are enabled by dialing *#*#4636#*#* and looking under Phone Information

What to do when the problem is local to you

  • The first port of call is always to restart your phone
  • Ensure your SIM is inserted correctly
  • Try moving into a different location to see whether signal improves
  • Check that your mobile data is switched on
  • Check that Aeroplane mode is switched off
  • Update your phone's firmware
  • If you are outside the UK ensure roaming is enabled
  • Double-check you have paid your bill

Performing a factory reset is an additional step you can try if you're absolutely certain it is not a problem with the network.