7. Experiment with the setup. Download and install a piece of harmless software or an updated hardware driver. Type a message in Notepad, or demonstrate how to open the Registry. These are the sort of tasks you’d perform if assisting someone. Your friend won’t be ‘locked out’ during the session.

Step 7

Step 7

8. Some people might be wary about giving you control over their PC. That’s easily solved. At any time, the host can click the View Only icon (second from the right) under the Share tab. You’ll then be able to look but not touch. This is still useful for watching owners’ actions and seeing what they’re doing wrong.

Step 8

Step 8

9. If required, you can reverse roles. Get your friend to click the Switch Control icon on his or her Share tab. This will end the current session and automatically start a new, reversed one. It’s as easy as that. You’ll each get a confirmation box to check you’re happy about the switch. Click Yes.

Step 9

Step 9

10. Either party can end a CrossLoop session at any time. A new access code will be generated every time the program launches, preventing previous guests from reconnecting without permission or hassling you with requests – the old access code will be completely useless.

Step 10

Step 10

All that, said and done, there's more to remote access software (and to life) than using it to troubleshoot problem PCs. Click here to learn how to share files using CrossLoop.