Need to get a USB 3.0 drive to work with a PC or laptop that has only USB 2.0 connectivity? Our Helproom Expert can help.

QUESTION My new PC has a USB 3.0 port, so I decided to buy a WD USB 3.0 drive to transfer the contents of my old machine. It works fine on my new PC, but is unable to find a USB 3.0 host controller on the old PC. How can I get the drive to realise this machine uses USB 2.0 not 3.0? Jonny Wilson

HERLPROOM ANSWER Western Digital's USB 3.0 drives are backwards-compatible with USB 2.0 and should work with both machines, albeit at a slower speed on the older PC. You don't say what happens after the warning message pops up – it could simply be an informational message that doesn't affect drive operation.

We got in contact with Western Digital about your problem. Its technician requested more information before he could suggest a solution. For instance, have you attempted to store any data on the drive? Please contact technical support on 0800 2754 9338 for further help.

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