You may want to unlock your phone from EE for several reasons. Your contract with EE may be up, in which case you've bought out your phone over a period of two years, typically. Or perhaps you're on a Pay As You Go plan and have decided to change your network. Even still, you might have inherited your phone from someone else or bought it second-hand.
If you're unlocking your phone to get a new SIM-only plan, see our round up of the best SIM-only deals.
Without further ado, here's how to unlock your phone from EE.
Check your device isn't unlocked automatically
Did you know some devices automatically unlock? Any iPhone sold directly through EE on or after 1 September 2015 unlock automatically after 18 months. If you have an iPhone from EE, you can text UNLOCK to 150 to check the unlock status of your phone.
All Google Pixel phones unlock after 721 days (roughly two years) after being activated. You should get a notification to confirm that it's unlocked.
Any other phone will need a code for unlocking which you should receive after going through the unlocking process, whether online or via speaking to one of EE's customer service agents.
How do I unlock my EE phone?
There are two ways to unlock your phone. You can use EE's online form available here which guides you through the process, or you can call EE's Customer Care line by dialing 150 from your EE phone. It's free to call, or costs 25p per call if you're on Pay As You Go. You can see all EE contact numbers here.
If your phone is second-hand, call 0800 956 6000 to unlock.
If you're on a contract you need to have had the device for at least 6 months and all your bills have to be paid. The device cannot be reported lost or stolen.
EE has useful videos to guide you through the unlocking process as well.
How to unlock phones on Pay Monthly plans
How to unlock phones on Pay As You Go or Flex plans
What do I need to unlock my phone?
You will need your phone number, manufacturer, model, and unique IMEI Number (short for International Mobile Equipment Identity). The IMEI is 15 digits long and can be found behind the phone's battery or in the phone settings. You can also dial *#06# to get your IMEI Number.
How much does it cost to unlock a phone from EE? Can I unlock my phone for free?
The unlocking costs depends on the type of plan you're on. If you're on a pay monthly plan or on an EE small business device and still on contract it's £8.99, and if you're out of contract, it's free.
- EE Pay Monthly or EE Small Business device - £8.99 in contract or free out of contract
- Pay As You Go or Flex plan - Free if bought from EE or £8.99
- Second-hand locked phone from eBay, Gumtree or handed down - £8.99
How long does it take to unlock an EE phone?
If you're unlocking your phone directly from EE, it should take 72 hours, though it may take up to 10 days if EE needs to get the unlock code from the manufacturer.
Is unlocking a phone legal?
Yes. Unlocking a phone is legal in the UK – though this shouldn't be confused with unblocking, which is illegal. A phone is typically blocked by a network when it is reported stolen or missing – which is why you need to ensure yours isn't before you start unlocking (so be careful if you've bought the phone second-hand online, for instance).
Blocking a phone blacklists its unique MSISDN code, which prevents it from being used across different networks, internationally. Unblocking the phone changes this identifier so that the phone can be used again.
In short, you can unlock your phone, but you shouldn't unblock your phone.