You have set your laptop down, connected the charger but nothing seems to be happening. There is no sign that the battery is charging, no noise from your machine to indicate a charger has been connected either.
This is a position we’re all going to find ourselves in at some point. Sadly there isn’t a single solution as the problem can be one of many things, from the charger itself, to the charging port on your laptop, or even the battery.
We’re going to go through some common solutions here so we can hopefully help you avoid spending money on repairs.
Common fixes for your laptop battery not charging
Double check everything is plugged in
First things first, let’s make sure that we’re all plugged in correctly. No matter how much of a techie you are it’s worth checking that no connections have fallen out somewhere.
Make sure the connector is plugged into your PC, and that the removable cords are plugged into the brick, and finally that the plug is attached to the wall (and that it’s switched on).
Make sure your charger is plugged into the correct port
Some modern laptops have multiple USB-Ports, one used for data transfer and one for charging. Try plugging your charger into the other USB-C port; as if your charger is plugged into the USB-C port that is only used for data transfer, then no charging will occur.
Check the condition of the laptop charger
Take a once over of the charger and its cable.
Move your hand down the cable and feel for any obvious kinks or breaks in the line. Check where the cable connects to the plugs at either end, and where it enters and exits the power brick.
Look for any discolouration of the wires or plugs that might suggest something is wrong, too. Making use of your nose is helpful too, if you smell burning or anything of that nature then all is probably not well and you’ll need a new charger.
Take a look at the port on your laptop
If you’re sure that you’re plugged into the correct port, try gently wiggling the charger when it’s in the port. There shouldn’t be much give at all. If you can feel it moving a lot, then the issue is with the connection in the port itself and that will require repairs.
This one is a little harder to single out off the bat, but when you plug your charger into the laptop, take a note of how it feels when the plug enters the port. If it feels different to how it normally would, then that might also be enough to tell you something is off.
Remove the battery
We’re going to try some slightly more direct approaches now.
Try removing the battery and then plugging your charger into the laptop. If this works, then you’re almost certainly looking at a battery problem. This could be a hardware or software issue, if it’s software is might be solvable. If it’s hardware, you’re most likely going to need a new battery.
Battery not functioning due to overheating
If your laptop gets very hot when you’re using it, it’s possible that it is automatically shutting itself down to protect the inner components from overheating.
This can cause all sorts of problems, including the battery not charging because it’s too hot and in danger of being damages.
If your laptop is getting hot, make sure the exhaust fans are not being blocked (if you’re using it in bed or on a cushion, the laptop could be sinking into the material and not able to cool itself effectively).
Wait until it cools down and then try charging it up again.
Have a look at your power settings
Open up your control panel, and head into the Power Options.
There are several settings in here, take a quick glance around to make sure that nothing looks out of place. The particular one to look out for is the setting that causes your laptop to shut down if your battery percentage drops to a certain low threshold.
Update your drivers
Open up the device manager, and under Batteries you’ll find a number of entries.
There should usually be three, one for the battery itself, one for the charger and a third called ‘Microsoft ACPI Compliant Control Method Battery’. Right click on all of these entries head into properties, then into the driver tab and find the ‘Update Driver’ button (This may also be found by just right clicking the entry and hitting ‘Update driver software’).
Once you’ve done this, restart your laptop and try plugging the charger in again.
Pick up the phone
At this point, we have pretty much exhausted the quick fixes. If you’re still having trouble, call in the tech support team.
Call the company who have produced your laptop, they will have a support team who will be very familiar with your model and will be able to give you the best advice.
They’ll be able to walk you through some steps and help you from there.
Get it repaired
If you’ve reached this stage and you still have no joy, it’s probably time to throw in the towel and let the experts take it from here. Call your manufacturer and see what repairs you can get under your warranty, or take it to a local computer repair shop.