There are a huge number of benefits in signing up to Amazon Prime, and thousands of new customers have just subscribed in order to take advantage of events like Prime Day, which ended 16 July this year. Among other things Amazon Prime offers free delivery, but if you forget to cancel before the trial ends you will be charged. Here's what to do to if you wish to unsubscribe from Prime or just keep Prime Video..
How to cancel Prime
- Log into Amazon
- Hover over 'Account & Lists' and click on 'Your Account'
- Click on 'Prime - View benefits and payment settings'
- Choose 'End Membership and Benefits' under Membership Management from the bottom left menu.
- Amazon will try to tempt you to remain a member, but if you're sure you want to cancel click 'I Do Not Want My Benefits' at the bottom, centre, of the page.
If you have paid for Prime but have not used any of its benefits, you can request a refund.
How to check if you are subscribed to Amazon Prime
You might think you’re not signed up to Prime, but Amazon’s approach means it might have slipped past your radar. Plenty of unwitting Amazon Prime customers have complained they had no idea they were signed up and had already been charged.
First check your credit card or bank statements to see if Amazon has charged you £79/US$119 for the annual Prime membership, or £7.99/US$12.99 per month (if you signed up for the monthly plan).
You can also check whether you have an Amazon Prime account by signing into Your Account on the Amazon website. Click on your Prime management settings as above. The next page should tell you whether you are subscribed to the service. If you are, you can cancel your membership there and then.
When you sign up for Amazon Prime, your membership is set to automatically renew each year. You can turn off this automatic renewal at any time - even during a free trial period.
How to change an Amazon Prime membership
You can also cancel Prime and continue with Prime Video. Before, Amazon would let you adjust this directly in your Prime Membership management settings (as shown below), but now the only way is to cancel your Prime account and then sign up separately for Prime Video again, which costs £5.99 per month.
To sign up for Prime Video alone, head to the Prime Sign Up page and click on 'See More Plans' under the 'Start Your 30-Day Free Trial' button.
Choose Prime Video from the options to continue.
How to get an Amazon Prime refund
Paid members who haven't placed an Amazon Prime order are eligible for a full refund. You can't receive a refund if any of the household members have placed an Amazon Prime eligible order.
When you cancel a paid Prime membership you may automatically receive a refund.
You can also apply for a refund by visiting: amazon.co.uk/gp/help/customer/contact-us and making your request via the phone, email or online chat.
We also have a useful guide on how to cancel a phone contract which you might like.