During self-isolation or periods of lockdown, the number of people trying to get online to work from home, home school their children, or entertain themselves with online movies, music and games has increased significantly. If you're a BT customer, this may mean that your services may go down due to being overloaded. 

But is the problem local to your home, or is it a bigger outage? Before you go unplugging cables, we've listed below the quickest ways to check if there's a bigger issue in your area 

You can also visit our articles on how to cancel BT broadband and how to fix BT Broadband connection problems.

Is BT broadband down in my area?

The frustrating irony of your BT broadband internet connection being disrupted is you can’t check the latest news about it on your computer. You may well be reading this now using your mobile phone’s 4G internet instead, and this is the best way to check under those circumstances.

BT is active on Twitter, and the best BT account to check on the latest BT phone and broadband service status updates is @BT_uk. You can tweet them directly for an update. 

Another good place to check online about the status of your BT broadband is via BT's own service status webpage. You can browse affected areas or input your phone number to check your location.

Is BT down?

Is BT phone service down in my area? 

Thankfully a less common outage, generally speaking, is BT phone services. You can check the status of any current phone outages online on BT’s service status page.

As with broadband, you can either browse the list of known outages or input your phone number to check your line directly.

What is the BT customer service number?

If your BT phone or broadband service is down, you can call BT directly, though at peak times of outages remember waiting times will be lengthy. These lines are open 24 hours a day, 365 days a year.

BT customer service phone numbers for BT broadband problems

From a landline: 0800 800 150

From abroad: +44 179 359 6931 

BT customer service phone numbers for BT phone line problems 

From a landline: 0800 800 150

From abroad: +44 179 359 6931