If you’re a BT Broadband customer who is about to move to a new house, leave the country, adopt a hermetic lifestyle that requires no interruptions from the internet, or simply want to swap your broadband contract to another supplier, then you’ll most likely need to cancel your contract.
We show you the steps to take, and any charges you may incur along the way.
If you're thinking of cancelling because of issues on your connection then read How to fix BT Broadband connection problems.
If you're looking for a new provider, check out some of the great broadband deals that are available right now.
How to cancel BT Broadband out of contract
When you signed up to BT you will have agreed to a contract that ran for a set amount of time. Usually this is 12 months, but BT does offer 18 and 24 month contracts, so it’s best to check what you’ve agreed to before cancelling the account.
Should you have gone past the minimum time requirement, then you’ll be able to end your connection without any addition cancellation fees.
BT, like many other companies, doesn’t give you the option to cancel your contract online. To do so you’ll have to speak to the customer retention teams that will implore you to remain with them, potentially offering savings and deals as an incentive.
To begin the process, you’ll need to call one of the following numbers;
From a landline: 0800 783 1401
From abroad: +44 179 359 6931
You’ll also need your account number to hand, so be sure to find that before making the call.
If you’re leaving because you’ve found a better deal online, maybe by checking our best Broadband deals page, then you can mention this to the team who may be able to match the offer.
BT requires up to 30-days’ notice to terminate a contract, and you’ll be required to pay for the last month. So, plan ahead to avoid unnecessary charges.
How to cancel BT Broadband mid-contract
If, for any reason, you find that you need to end your contract before the agreed period has expired, then you’ll be liable for an Early Termination Charge.
These are calculated based on the service you’re currently signed up to and how long is left on your contract.
For example, if you have the Broadband Unlimited service that costs £22.50p/m and have three months left on your contract, then the ETC will work out at 3x22.50. Which is £67.50. As this is a termination fee it is not subject to VAT, which has the small grace of saving you a further 20%.
Again, you’ll need to call the numbers listed above, and give up to 30-days’ notice.
Once you're free from BT, we recommend taking a look at our What's the fastest broadband in the UK? guide, to see who your next supplier should be. Virgin is usually the fastest broadband you'll find but you should check that it is available in your area.