- Search, type regedit to open Registry Editor
Navigate to the following key:
Click each S-1-5 folder and double-click the ProfileImagePath entry to find which user account it relates to. (If the folder name ends with .ba or .bak rename them (as per MS instructions here)
- When you have found the corrupt user profile (and it doesn’t have a .bak ending), double-click RefCount and change the Value data to 0 and click OK. %. Ddouble-click on State, checke the Value data is 0 and click OK.
- Close Registry Editor and restart (not shutdown) the PC
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