Windows 8.1 has forgotten user settings and lost all programs..

  aj5string 20:27 02 Apr 2015
Locked

Hi All,

Bit of an odd one this. Basically, I have turned my Windows 8.1 laptop on, and it has my documents, but, none of my programs, user settings... anything! Everything has reverted back to how it was when I purchased the laptop - even little things like font settings. There is nothing on the start screen...

I have tried turning it on and off again, but nothing.

Any ideas?

Thanks - Alex.

  robin_x 23:32 02 Apr 2015

Did you do a Refresh without realising?

You could load an old Restore Point and see if that gets your settings back at least. Press Windows key + R and type rstrui.exe

  Alice_Phoebe 07:18 03 Apr 2015

is there any backup before for your programs?

maybe easeus data recovery can help you. but i am not sure.

just try it

1">[click here luck.

1]: [click here

good

  Daisy_Michael 15:12 06 Apr 2015

Are you getting any profile specific message at the time of start-up?

Do you have your profile available/accessible from the users and settings folder?

Answer my these 2 questions & I'll proceed with some more valuable feedback.

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