Windows 8.1 has forgotten user settings and lost all programs..

  aj5string 20:27 02 Apr 2015

Hi All,

Bit of an odd one this. Basically, I have turned my Windows 8.1 laptop on, and it has my documents, but, none of my programs, user settings... anything! Everything has reverted back to how it was when I purchased the laptop - even little things like font settings. There is nothing on the start screen...

I have tried turning it on and off again, but nothing.

Any ideas?

Thanks - Alex.

  robin_x 23:32 02 Apr 2015

Did you do a Refresh without realising?

You could load an old Restore Point and see if that gets your settings back at least. Press Windows key + R and type rstrui.exe

  Alice_Phoebe 07:18 03 Apr 2015

is there any backup before for your programs?

maybe easeus data recovery can help you. but i am not sure.

just try it

1">[click here luck.

1]: [click here


  Daisy_Michael 15:12 06 Apr 2015

Are you getting any profile specific message at the time of start-up?

Do you have your profile available/accessible from the users and settings folder?

Answer my these 2 questions & I'll proceed with some more valuable feedback.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Dell XPS 13 9370 (2018) review

No need to scan sketches into your computer with Moleskine's new smart pen

WWDC history: Apple's product launches since 2005

Comment importer des contacts d’un iPhone à un autre iPhone ?