Windows 8 Proxy Server Problems

  blondmusic 20:50 29 Nov 2013

I have a desktop and laptop both running Windows 8. Desktop has no problems at all but the laptop is getting very annoying.

I was using the Google Chrome Browser and if I opened a tab or a link a message would come up saying the it was unable to connect to the Proxy Server. I changed the settings in Chrome but if I opened a new window it would do it again. Thinking it was the browser I changed to use Firefox but I have the same problem with that.

Can anyone help on how to sort this out?

  rdave13 10:22 30 Nov 2013

Check internet options and under the connections tab, settings, untick the 'use a proxy server.....'. If it keeps coming back to use a proxy server then you might have some malware. Run your security scans and try the free Malwarebytes select the free download, update and run a full scan.

  blondmusic 07:14 06 Dec 2013

Thanks. I ran the anti Malware and it did find a threat which it has removed.

  blondmusic 09:51 06 Dec 2013

No im still having problems. Ran an anti virus and the anti malware. Still coming up with Proxy server.

I recently upgraded the Desktop to Windows 8.1 without any problems but the Laptop will not do the same.

I go into the Store and click on the Download for Windows 8.1, it starts to download then gets about half way before it just stops then goes back to the beginning of the download. I have disabled the anti-virus (temporarily) but it is still doing this. I get no warning or error code.

  rdave13 17:15 06 Dec 2013

Click on the Action Centre icon in the notification area (desktop), open it, select troubleshoot and then select Network and Internet. Run the trouble-shooter to see if that detects anything and repairs.

Still on the desktop, after running the trouble-shooter, right click the start icon, bottom left, select Command Prompt (admin). Type or copy and paste sfc/scannow at the blinking cursor, then press enter. You might need to run it a couple of times if it shows errors.

  rdave13 17:53 06 Dec 2013

Forgot to mention, but make sure you create your restore to factory settings medium. The restore manager can be found in all programs ( Start page, right click blank area, bottom right click on icon, all tiles (programs) show. Use the mouse wheel to scroll and find your laptop's manufacturer's restore manager program. If you can only use a USB flash drive to do this then I suggest you don't use a cheap drive. Remember to have a backup of all your Docs.,music, Photos, emails if saved on laptop, browser favourites etc.

  blondmusic 22:07 09 Dec 2013

All fixed now. I did a PC refresh and it seems to have done the trick.

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