Windows 7 will not load!

  Vette70cdg 00:43 09 Dec 2013

After upgrading from Vista 64 bit Ultimate to Windows 7 64 bit, Windows 7 will not load! I chose to upgrade and keep existing setup, and it installed to completion, I had the new desktop up and running, but after a forced reboot, Windows will not load and stops at the Starting Windows black screen with the color Windows logo. What's going on here? Is there an easy fix? The C drive is accessible. I can get to an MSDOS Command prompt and see the C drive files.

  xania 11:27 09 Dec 2013

As I understand it, Windows 7 did start running normally, but has since failed to load. So the upgrade has worked, but the quality of that upgrade is suspect. The problem is probably a faulty driver, so your first port of call would be to disconnect all devices (printers etc) and then trying to load in Safe Mode. If this works, then try running Windows normally, adding your devices one at a time and then rebooting, until you find which device is causing the problem.

If Safe Mode does not start, you will have to try to re-install Windows 7 over the top.

  Fruit Bat /\0/\ 15:37 09 Dec 2013

Do a start up repair

How you access the repair options will depend upon whether you have a Windows installation disk or whether your operating system came pre-installed by your PC manufacturer.


If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding as another key may be needed to access the Repair/recovery options.

  1. Start your PC

  2. If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

  3. If you have a dual boot system a Boot option menu will appear. Highlight the Windows operating system and Press the F8 key

  4. An Advanced Tools menu options screen will now appear

  5. Highlight the repair Your Computer option and Press Enter

  6. Select a keyboard layout, and then Click the Next button

  7. Next select your user Name and Enter your Password, then Click OK

  8. The recovery options should now appear

Windows Installation Disk


Make sure your PC is set to boot directly from the Windows DVD, most modern PCs are set this way. With older machines you may need to check the PC's BIOS

  1. Start the PC

  2. Immediately insert the Windows DVD into the DVD drive

  3. A Black screen will appear with the words 'Press any key to boot from CD or DVD', Press Any key to start the booting process

  4. The 'Windows is loading files' screen will now appear with a progress bar.

  5. After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

  6. You will next see a Blue curtained screen

  7. Next the Language option screen will appear Select your language and keyboard language and the Click the Next button

  8. At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

  9. The System recovery options will now search for your Windows installation

  10. Once the Windows installation has been located, Highlight it and then Click the Next button

  11. The set of recovery options now appears, Click on the Option you require and follow the on screen prompts

Repair / Recovery Options

  • Startup repair - This automatically fixes problems that are preventing Windows from starting
  • System Restore - This will Restore Windows to an earlier point in time
  • Windows Complete PC Restore (Available in Windows Vista Business, Enterprise and Ultimate editions only)- If you don't have a backup then don't use this option This will completely restore your entire PC - programs, system settings and files - from the back up that you have previously created. Any other data will be lost
  • Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
  • Command Prompt - This opens a Command Window

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