Windows 7 ultimate Increasing number of BSOD

  Fentible 10:30 07 Oct 2013

Hi I've read numerous posts about BSODs in relation to Windows 7 and whilst I can generally find my way around computer files and hardware I'm not overly confident with software or messing around with registry entries or decoding dump files.

The computer itself is a about 3 years old 2.8 AMD Phenom 6 core processor, 6GB of RAM, NVidia GeForce210 and using pre-installed Windows 7 ultimate 64bit with SP1, Micorosoft Office 2013. Used mainly for some light gaming (Halo) low level image processing, internet access and home office We used to suffer from the occasional BSOD "attempt to reset display driver and recover from timeout failed" and I went through all the driver updates with no effect. More recently its become more intrusive with added BSOD's memory management (ran memory diagnostic no errors), PFN list corrupt, unmountable boot volume, Bad pool header. These actually all occurred consecutively yesterday.

The general method to overcome is to simply hit reset which restarts the computer and then its usually fine till the next power up.

However I couldn't get past the start-up repair option which eventually came up with the message that it couldn't repair and I should restore to an earlier point. In danger of booting the PC through the nearest window I switched off and did something else. However patience restored I switched on, selected 'start windows normally' and no problem. Indicators that the computer is about to blue-screen are the loss of coherent sound to pink noise style crackle (onboard 5.1) and random horizontal white lines across screen images.

The computer is becoming more unusable, I have updated every driver and am not sure where to go next. I would do a clean install but don't have the original disc but can obtain a copy and have retrieved the key from my own system. Any advice, would be greatly appreciated but please bear in mind that as explained Im probably about 48% computer literate so any instructions really have to be step by step

  Fentible 15:17 07 Oct 2013


Many thanks for the responses. Motherboard is an ASRock P4VM800, can't see a maker on the power supply, simply seems to be a generic 350 w.

Jock1e, thanks for the link. Downloaded bluescreen view and it has recorded 46 crashes, 3 from yesterday

100713-21468-01.dmp 06/10/2013 22:52:35 0x00000116 fffffa8006822170 fffff880050f0f50 ffffffffc000009a 0000000000000004 dxgkrnl.sys dxgkrnl.sys+5d054 x64 ntoskrnl.exe+75b80 C:\Windows\Minidump\100713-21468-01.dmp 6 15 7601 565,240 07/10/2013 05:33:14 100613-18718-01.dmp 06/10/2013 06:51:13 BADPOOLHEADER 0x00000019 0000000000000020 fffffa8006cd0840 fffffa8006cd0c30 00000000043f0012 x64 C:\Windows\Minidump\100613-18718-01.dmp 6 15 7601 262,144 06/10/2013 07:26:24 100613-19953-01.dmp 06/10/2013 06:27:32 MEMORYMANAGEMENT 0x0000001a 0000000000041790 fffffa8004972560 000000000000ffff 0000000000000000 ntoskrnl.exe ntoskrnl.exe+75b80 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18229 (win7sp1gdr.130801-1533) x64 ntoskrnl.exe+75b80 C:\Windows\Minidump\100613-19953-01.dmp 6 15 7601 285,480 06/10/2013 06:28:53

with the linked (in pink) info from the lower pane

dxgkrnl.sys dxgkrnl.sys+5d054 fffff880052f9000 fffff880053ed000 0x000f4000 0x5164dc49 10/04/2013 04:28:09
dxgmms1.sys dxgmms1.sys+37f3c fffff88003e00000 fffff88003e46000 0x00046000 0x5164dc13 10/04/2013 04:27:15
nvlddmkm.sys nvlddmkm.sys+8f0f50 fffff88004800000 fffff880052f7000 0x00af7000 0x52314e10 12/09/2013 06:16:00

Sorry if this is not what you need, I have no idea how to decode this or to attach a screen shot to this message.

I have tried updating the drivers directly from the Nvidia site as hitting the update drivers doesn't work. Ive also tried recommended older drivers, all to no avail.

Thanks for the assistance.


  Fentible 16:37 07 Oct 2013

Sorry wrong MoBo its an ASRock M3AUCC, the P4VM800 is the 'spare' computer running XP pro

  Fentible 17:35 07 Oct 2013

Yes was going to till I noticed that the drivers are older versions than the ones currently installed (only just - Computer notes 4/08/2010 against 3/05/2010 on the ASRock website) but he version numbers are definitely higher on my system. Eg. the via high def audio shows version 7700 on their website but my driver is version does that work.

I visited the Via technologies website and that confused me because I can't identify the specific Hi Def version on my computer from the list they produce. There is also a caveat regarding installation on windows 7 which I think means that the appropriate drivers are already installed on the OS. Might have misunderstood that part though.

Now I have downloaded an ISO version of windows 7 ultimate 64 bit, is this the same as a windows 7 disc?? This is a bit of a grey art for me particularly as it refers to downloading IMGburn but I simply downloaded and burnt to dvd using windows 7 own burning software.

  woodchip 10:01 08 Oct 2013

My bet is its a Hardware Problem, May be the Graphics if its a Laptop this would mean a new Motherboard. If its a Desktop and you fitted a new Graphics try plugging into the onboard Graphics.

Also if you have more than one Slot of memory take one out at a time to try. Last if its a Desktop the PSU could be on its way out

  nickf 12:57 12 Oct 2013

I would agree with Woodchip , try removing your Graphics card , and running with the onboard graphics in the CPU . See if that cures the problem . I know it can all get a bit frustrating , but persevere , you will cure the fault .

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