window 7 start up fault

  cankn 16:30 28 Dec 2014

Hi Can anyone help.I have a problem with my laptop,when I power it up the 1st screen is"windows suffered an unexspected shut down etc" it then goes to the windows startup page with the icon and then to blank screen with only the cursor on it and then stays there . I have limited knowledge so simple intructions would be great. thanks in advance

  Fruit Bat /\0/\ 16:49 28 Dec 2014

How you access the repair options will depend upon whether you have a Windows installation disk or whether your operating system came pre-installed by your PC manufacturer.


If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding as another key may be needed to access the Repair/recovery options.

  1. Start your PC

  2. If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

  3. If you have a dual boot system a Boot option menu will appear. Highlight the Windows operating system and Press the F8 key

  4. An Advanced Tools menu options screen will now appear

  5. Highlight the repair Your Computer option and Press Enter

  6. Select a keyboard layout, and then Click the Next button

  7. Next select your user Name and Enter your Password, then Click OK

  8. The recovery options should now appear

Windows Installation Disk


Make sure your PC is set to boot directly from the Windows DVD, most modern PCs are set this way. With older machines you may need to check the PC's BIOS

  1. Start the PC

  2. Immediately insert the Windows DVD into the DVD drive

  3. A Black screen will appear with the words 'Press any key to boot from CD or DVD', Press Any key to start the booting process

  4. The 'Windows is loading files' screen will now appear with a progress bar.

  5. After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

  6. You will next see a Blue curtained screen

  7. Next the Language option screen will appear Select your language and keyboard language and the Click the Next button

  8. At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

  9. The System recovery options will now search for your Windows installation

  10. Once the Windows installation has been located, Highlight it and then Click the Next button

  11. The set of recovery options now appears, Click on the Option you require and follow the on screen prompts

Repair / Recovery Options

  • Startup repair - This automatically fixes problems that are preventing Windows from starting
  • System Restore - This will Restore Windows to an earlier point in time
  • Windows Complete PC Restore (Available in Windows Vista Business, Enterprise and Ultimate editions only)- If you don't have a backup then don't use this option This will completely restore your entire PC - programs, system settings and files - from the back up that you have previously created. Any other data will be lost
  • Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
  • Command Prompt - This opens a Command Window
  cankn 17:42 28 Dec 2014

Hi Fruitbat thanks for the quick reply and great info I used the pre installed option I have tried start up repair and system restore with no luck If I use system image recovery will I loss any photos and docs I have on the comp......thank you

  Fruit Bat /\0/\ 20:32 28 Dec 2014

Yes you will.

If you can take out the hard drive and fit in a caddy you can attach to another PC


Make a Linux disk / USB and boot from that to recover your data to a USB stick

and take off all your info before doing the reset.

  cankn 11:54 29 Dec 2014

Hi fruitbat thanks for info a step to far for me so off to a man that can ,but a least I know what needs to be done.....A big thank you

  northumbria61 17:54 30 Dec 2014

keith* not really a good idea to use your email address on the Forum - suggest you choose a Username and update your Profile (top of page)

  cankn 23:36 30 Dec 2014

will do thanks for advice...keith

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