Hi Woolwell, yes I installed that update on Tuesday 02/09/14 but the problem is still occuring, I have tried system restore too but to no avail. I have just run a Win 7 repair disc I made earlier this year but again it runs through the various checks and then tells me it cannot find any problems. It then offer the advise 'Unable to find problem with program. Try Windows Technical help or Windows User Forum on Microsoft site'. I have not tried these yet as I thought it might be a simple fix but I was obviously wrong and will be making these sites my next ports of call. many thanks for the quick reply.
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