Vista PC not connecting with router

  griffon56 17:30 13 Dec 2013

A 5-6 year old Vista PC will not connect with a local BT router. The owner uses Google mail and has been advised to re-install the router. Will emails be lost and will this cure the problem? The PC repeatedly shows an error message saying that Internet Explorer has stopped working when it hasn't, but recently the PC will not connect to the internet and is clearly not talking to the router. Going to does not work and only produces the same error message. Use of the standard MS error investigation routine ends in the same error message again. Switching the kit off and on again etc., does no good. Help please.

  chub_tor 15:57 15 Dec 2013
  1. Re-installing the router will not lose existing emails.

  2. How is the router connecting to the Vista PC? Via ethernet or WiFi?

  3. Can other items such as laptops, iPads, phones etc connect to the router?

  Tonsie 16:45 15 Dec 2013

griffon56,have you tried>> 1.Click on Start,then Click Connect To (See if your wireless name is in the list) 2.If it is High Light it,then Click connect. 3.Type in the routers password,then Click Close. Hope this of help to your problem. Regards Tonsie.

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