I have a bad virus on my pc after downloading something that I thought was safe (I know, im stupid). I opened the task manager and the file "demerit" was listed multiple times. I tried to get rid of them by ending the task but it didn't help. I also tried deleting the files in safe mode but I got "you don't have permission" or "can't delete bc file is open in another program"
A few hours later a screen saying "configuring updates don't shut down computer" popped up and after that I got a message saying exactly this:
"Microsoft Windows has detected some suspicious activities on this computer. Due to having a Network Security Breach your Microsoft Windows got de-activated, to activate enter the product key".
Then it gives this Error Code:
Then a support phone number to call- 1-855-532-0777
I shut down and restarted the computer a few times. Within a few minutes of being logged in the message about configuring updates would take over and log me out. Very frustrating bc I don't have time to even try and fix anything know.
Have a look at this, click here , its for Windows 8.1 but the only difference is how to get to safe mode. Worth using another PC to download rkill and malwarebytes, save to a flash drive then copy to the infected PC and install.