Upgrade to Windows 7 from XP

  Ankermi31 08:52 25 Sep 2012

XP 64 bit. All up to date with service packs etc. AVG Internet

Have a desktop computer operating XP. Bought a Windows 7 Upgrade disc.

Have backed up all data etc to portable hard=drive.

Put in CD and closed computer down and re-started. Message saying "not compatible" so started it in BIOS as per Microsoft instructions on upgrading.

That comes up ok with menu showing a list of options to start (top one being floopy drive!). However my directional keys will not allow me to move down the menu to click on CD/DVD drive to do anything.

Am I doing something wrong, I am elderly and a complete novice on how to upgrade so simple answers please. Thank you.

  rdave13 10:35 25 Sep 2012

You might get the temporary boot order screen up if you keep tapping F8 on booting. See if you can, then select the CD drive that way.

  lotvic 10:46 25 Sep 2012

Try with pc up and running XP then insert the W7 upgrade DVD and choose 'Custom Install' (that's Microsofts terminology for sit back and wait and W7 will do any shutting down and rebooting necessary now it's checked you've got XP so you qualify for installing with this W7 upgrade')

See step 3 http://windows.microsoft.com/en-US/windows7/help/upgrading-from-windows-xp-to-windows-7

  Ankermi31 19:28 25 Sep 2012

Hi, thanks for the response. I have already followed MS instructions re puttting disc in and it will not open, get an error message saying not compatible with my version of Xp. I am trying to load W7 64 bit disc to upgrade XP 32 bit. MS site says this is possible but might be necessary to go into Boot menue and highlight the CD/rom drive so that the computer loads from the disc (w7) and not the hard drive. My problem is that I am unable to change the highlighted floppy drive to the cd rom drive as the directional keys will not work. Any further thoughts please.

  rdave13 23:11 25 Sep 2012

It could be that you're using a USB keyboard. Do you have one with a ps/2 connection to try? That's the round connector. That might allow the cursor to move in the bios.

If you're successful here's a link to do a clean install with upgrade disc, http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html

Try option 4, If option 1 doesn't work. Don't allow Windows update to be on automatic during installation.

  lotvic 23:20 25 Sep 2012

Ah right, the problem you have is the BIOS and setting it to boot from CD so that you get the 'press any key' prompt.

Which BIOS is it? (AMIBIOS, PHOENIX, AWARD, etc) it may be that you are not selecting properly at the last bit and so ending up with not being able to move boot order. Do your up/down arrows work okay until you get to the last bit?

Need to know what version BIOS you have so we can look up exact instructions to change boot order.

What is the boot order at the moment?

  Ankermi31 07:32 26 Sep 2012

Morning Lotvic

Crickey. OK then will have a look in the booklet as I do not know what it is or where to find it, told you I was old and crinkley!

Am leaving for the airport shortly and am away for a week from today so will be silent until my return.

Thank you so much for helping me.

  lotvic 11:39 26 Sep 2012

When you see bios screen it tells you at the very top which bios it is.

or even easier in XP (32bit): Click on Start — Select Run. Type msinfo32 and press on Ok button. You can see BIOS version in righthand side system information window.

  HondaMan 14:45 02 Oct 2012

What sort of keyboard do you have?

  Ankermi31 18:12 03 Oct 2012

Hi Lotvic and Honda Man,

First off I have a Microsoft wireless multimedia keyboard 1.1.

Lotvic have run computer as per insturctions and have the following data

BIOS version date "Award Software International Inc.F2 07/03/2008"

SMBIOS Version "2/4"

Await further guidance

Many thanks

  lotvic 18:34 03 Oct 2012

I suggest you get a cheapie wired keyboard. It's notorious that wireless keyboards don't always work with BIOS.

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