unexpected store exception + Intel RST not running

  apua1 20:09 28 Feb 2019
Answered

Hi, I recently got a blue screen for "unexpected store exception", after which my computer has turned so slow that it doesn't really even work. (I pretty much just get black program screens or nothing when I try to open any program other than Chrome, and my Chrome is super slow and doesn't load pages properly.)

I've restarted my computer a million times in the hopes that the problem would solve itself, but it unfortunately hasn't worked.

This issue turned off my antivirus for some reason (I got it back on already though) and my Intel RST is no longer running.

I honestly have no clue what Intel RST even is, but I assume it's related to my problem. (I don't know much about IT stuff so please talk to me like you would to a 5-year-old.)

Any help on how to solve this issue will be very appreciated!

(And I hope this is the right forum section; idk if the problem is related to Windows but I'm using Windows 10...)

Sorry for my awkward English.

  apua1 07:00 01 Mar 2019
Answer

Update: got my Intel RST running again and now I'm getting an alert for an Intel SMART-event.

  apua1 09:01 01 Mar 2019

Update 2: got another blue screen error for "unexpected store exception". Now my laptop won't turn on properly -> I can't get past the blue starting screen.

Should I reset my laptop to factory setting or is my hard drive busted?

  Fruit Bat /\0/\ 09:25 01 Mar 2019

Intel RST is related to your SATA controllers and unexpected store exception is sometimes due to a failing drive.

My first thought would be to remove and refit the hard drive to remake the connections and possibly connect the drive into another PC to extract you data and run a hard disk check on it before refitting to the laptop.

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