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Unable to start windows 7

  amywindows2000 20:47 21 Sep 2017

I cannot start my dell inspiron windows 7 64 bit laptop. It is taking about an hour to load and when it does, it's freezing and i can't do anything. I cannot start it in safe mode, it loads the drivers, then freezes, i have not made any changes recently, and i do have Avg security.

  Govan1x 21:40 21 Sep 2017

Maybe hard drive on the way out.

Long time since I used W7 but you could try safe mode and choose run without signed drivers to see if that helps.

Or start with cmd and type in rstrui.exe to try a system restore to a time when it was working ok.

Is the Date and time on it Ok

Maybe wait and see if you get more information before trying my remedies.

  Forum Editor 22:33 21 Sep 2017

Moved to the Windows Help forum from Tech Helproom.

  Ryan Stevens 12:41 22 Sep 2017

I will suggest you move Windows 10. Windows 10 is the best Operating System. :-)

  amywindows2000 01:39 28 Sep 2017

My date and time are ok, i am now able to start it in safe mode and with networking. Starting it normal is now taking an hour and a half and sometimes i get a black screen with cursor after login and nothing happens. When it has come on it has been very slow going.

  Jollyjohn 13:17 28 Sep 2017

I suspect Hard drive is on way out. Can you download and burn a Linux cd? Boot from the CD and run as "Live cd" If this boots OK then the rest of your hardware is probably OK. If you attach a USB drive you should be able to drag all your data off the failing hard drive.

If a Linux live cd will not run then my next suggestion would be RAM - if you can, remove one at a time and see if that makes any difference.

  Fruit Bat /\0/\ 13:26 28 Sep 2017

If it runs Ok in safemode then corrupt drives are likely to be the problem

How you access the repair options will depend upon whether you have a Windows installation disk or whether your operating system came pre-installed by your PC manufacturer.


If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding as another key may be needed to access the Repair/recovery options.

  1. Start your PC

  2. If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

  3. If you have a dual boot system a Boot option menu will appear. Highlight the Windows operating system and Press the F8 key

  4. An Advanced Tools menu options screen will now appear

  5. Highlight the repair Your Computer option and Press Enter

  6. Select a keyboard layout, and then Click the Next button

  7. Next select your user Name and Enter your Password, then Click OK

  8. The recovery options should now appear

Windows Installation Disk


Make sure your PC is set to boot directly from the Windows DVD, most modern PCs are set this way. With older machines you may need to check the PC's BIOS

  1. Start the PC

  2. Immediately insert the Windows DVD into the DVD drive

  3. A Black screen will appear with the words 'Press any key to boot from CD or DVD', Press Any key to start the booting process

  4. The 'Windows is loading files' screen will now appear with a progress bar.

  5. After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

  6. You will next see a Blue curtained screen

  7. Next the Language option screen will appear Select your language and keyboard language and the Click the Next button

  8. At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

  9. The System recovery options will now search for your Windows installation

  10. Once the Windows installation has been located, Highlight it and then Click the Next button

  11. The set of recovery options now appears, Click on the Option you require and follow the on screen prompts

Repair / Recovery Options

  • Startup repair - This automatically fixes problems that are preventing Windows from starting
  • System Restore - This will Restore Windows to an earlier point in time
  • Windows Complete PC Restore (Available in Windows Vista Business, Enterprise and Ultimate editions only)- If you don't have a backup then don't use this option This will completely restore your entire PC - programs, system settings and files - from the back up that you have previously created. Any other data will be lost
  • Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
  • Command Prompt - This opens a Command Window
  amywindows2000 20:07 28 Sep 2017

@Fruit Bat /\0/\ 1 = It came pre-installed. and i have tried clicking on repair computer many times and it just ignores it and nothing happens.

  Fruit Bat /\0/\ 22:08 28 Sep 2017

click here you can make a win 7 iso disc on CD pr USb boot from the created media and try the repair from there.

  amywindows2000 03:30 29 Sep 2017

Ok, can you use your product key that came with the laptop or do you need a new one, is so where can you get a legal one?

  amywindows2000 03:30 29 Sep 2017

Ok, can you use your product key that came with the laptop or do you need a new one, is so where can you get a legal one?

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