Unable to log in to my pc, please help(windows 10)

  stanart 23:32 02 Dec 2016

I've been having some problems with my pc for a while now. In the past, it took a long time to boot up, but would still boot up and would run fine. Currently, when turning on my pc, I run into a problem that I've been having for the past three days:

->when booting up, it will reach a black screen and stay at this screen for a bit. If i click my mouse, the cursor appears, sometimes donning the blue loading circle

->after a bit, the screen turns blue, says "please wait" and has a dotted-loading circle spinning

->the screen then transitions to the typical windows 10 login screen. However, the screen background is a plain blue (not my usual), and it appears that the bottom-right options has a loading circle next to it, but it does not spin. Also, during this time, the clock freezes and does not change time.

->As a result, I cannot log on and I cannot even attempt to boot the pc in safe mode or troubleshoot mode or start the startup repair

->the few times when i did manage to log on, the screen would transition from the plain black screen to my normal start up screen (after many restarts)

please help, i am at a loss of what to do and I am really starting to worry. Any help regarding my problem or its possible causes would be greatly appreciated.

thank you in advance

  Govan1x 09:26 03 Dec 2016

Try this it may help.

Try switching your computer on and after 7 seconds switch it off by holding in the start button. Do that 3 or 4 times and you should get a repair screen giving you different options of repairing your computer.

Maybe a system restore to a time before the problem might work.

Hope that works for you.

  Jollyjohn 11:49 03 Dec 2016

Go click here Download and burn to cd or put on USB - Boot from it and the option you are looking for is "Clear Administrator password"

It may take a couple of runs to get it to work, you need to pick the correct Windows partition, so make notes of your choices each time you run it.

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