Sound and video stopped working

  Wisdom47 01:23 26 May 2017
Locked

I have a brand new HP Pavilion Notebook. My audio and video both stopped working in less than a week. I've been pulling my hair out trying to find FREE tech support for windows 10. I think it's rather nasty of Micrrosoft to make it so hard to get tech support for Windows 10!! I would really appreciate all the help I can get!! THANKS!!

  Archonar 08:58 26 May 2017

Audio and video stopped working? As in there is nothing on the screen at all? Please give us a detailed description of everything that has gone wrong. Microsoft has a very good forum for windows issues, but this may not be a windows 10 issue, it could be hp or a dodgy component.

Just something to keep in mind, if you are still within 30 days of buying it you can return the laptop for a refund and order another.

  lotvic 15:09 26 May 2017

HP have manufactured the notebook and supplied your OEM W10 not Microsoft, therefore you need to register your brand new notebook with HP customer support, Register: click here
Support homepage click here and HP will help with software and hardware issues.

Beware of bogus HP tech support scams and only deal with the genuine HP support website. Do not pay anyone or give them your bank details, your new notebook is covered under the manufacturers warranty and the shop where you bought it is responsible for any defects.

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