Screen only shows HP icon

  Gordon66 22:36 22 Dec 2016
Locked

Product Name: HP Stream 11-y050sa 11.6" Lapt Operating System: Microsoft Windows 10 (64-bit) My partner was uninstalling unwanted programs, when she was told her laptop would have to restart. When it restarted it only showed the HP icon. After switching on and off several times, the same screen appears. Nothing seems to be happening in the background. She only bought it 2 weeks ago! Any help would much appreciated, as we`re  computer novices. Thanks.

  Burn-it 23:58 22 Dec 2016

Do a factory reset. She has rmoved too much.

  Fruit Bat /\0/\ 14:15 23 Dec 2016

Power on then off after 5 seconds

repeat three times then it should boot to the Advance menu select repair the computer.

select startup repair. let it run the repair and see if it then boots OK.

  Gordon66 16:43 23 Dec 2016

Thanks for your replies. After speaking to HP support, the laptop is faulty. She has received a new replacement. Thanks again.

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