Problems after downloading music software

  davecooper 09:31 30 Dec 2015

Yesterday I tried downloading and installing some software that came with a MIDI keyboard. It seemed to download ok but did not install properly. I then started to get error messages from Norton giving an error code and saying it was looking for a fix. It then said it could not find a fix. I then tried to delete the downloaded file as it had not installed. It would not allow me to do this saying the file was open in Norton Internet Security. I then tried to open Norton but it was totally unresponsive. I then tried to uninstall Norton but it would not let me do that either. In addition, my internet has now become unresposive. Any suggestions appreciated. Machine is a PC running Windows 10.1. Thanks.

  Govan1x 09:44 30 Dec 2015

System restore to before you downloaded music software.

  martd7 00:07 31 Dec 2015

After a system restore,turn Norton off when installing or using any music software the program may see the software as a virus,I had the same problem few years ago my Anti virus package thought my Korg software was a virus

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Xiaomi Officially Launches In The UK

Game of Thrones' Emilia Clarke spoofs all your favourite stock photo clichés

MacBook Air 2018 review

Comment supprimer un compte Facebook ?