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Problem with Windows 10 update?

  xania 08:42 28 Jul 2020

My wife has a brand new HP Laptop on which we have installed all the software from her previous laptop including MS Office. So far so good until last Friday when the system automatically ran an update which seems to have completely trashed MS Office. Keeps on saying the software is not in her account. Unfortunately, she cannot get any of her remembered passwords to work to open the account. Managed to resolve the problem temporarily by removing the update but Laptop keeps reinstalling the update and even trying to set up a new account has not solved the problem. Any ideas would be welcome.

  The Kestrel 09:33 28 Jul 2020

As a temporary solution until you get help to permanently fix the problem you can pause windows updates for 7 days. You can do this is systems settings and windows update. This should at least stop the problem update being constantly installed.

  xania 16:45 28 Jul 2020

Thank you. Tes we have done this, but, of course, the problem keeps coming back

  wee eddie 17:05 28 Jul 2020

Which version of MS Office?

  xania 19:24 28 Jul 2020

2016.

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