PC Still crashing after Vista Re-installation

  Bertie B 12:22 23 Apr 2010

Hi there

Looking for any suggestions please!!

Laptop started crashing when trying to run Mc.Affee virus scan so got a bit suspicious and decided to run Acer Recovery Discs.

My HDD is partioned into C: & D: drives - D being my data drive so Vista installation resides on C:

All went ok with the re-installation until Microsoft Update started to install updates - keeps crashing! I note that many updates have filed to install - more updates downloaded today whilst Mc.Affee had kicked in and started a virus scan - retuned to pc to find crashed and no log of any scan having been recorded.

Am currently formatting drive D: in case there is a nasty and considering re-installing Vista again.

Problem is that recovery software is 3 years old so contains an out of date Norton AV which automatically installs and then has to be unistalled before BT Mc.Affee Net Plus package can be installed - wonder if something is creeping in via download whilst pc is vulnerable whilst installing Mc.Affee!!??

Any suggestions as to possible cause and way forward appreciated.




  Sea Urchin 13:28 23 Apr 2010

This problem is caused by McAfee updates - you need to follow their advice to correct the situation

click here

and here's the story

click here

  Bertie B 18:17 23 Apr 2010

Sea Urchin

Many thanks for the info!

McAfee product I am using on all pcs is BT NetProtect Plus - comes with BT Broadband Package.

So far only problems have been on my laptop running Vista - seems to have started some days ago after certain Windows updates installled. Touch wood other computers running Vista and XP have not so far suffered! System Restore did not solve - nor did re-installation of windows and McAfee.

Ran McAfee Virtual Mechanic tool - didn't solve - so removed McAfee and installed Windows Microsoft Security Essentials - Free MS AntiVirus/Malware Software. So now relying on this and Windows Firewall. At last all Windows updates have installed - so will now see if things remain stable.

Thanks again


  Sea Urchin 18:37 23 Apr 2010

MSE is a good choice - and far less intrusive than McAfee (quite apart from this latest trouble). Let's hope all continues to run happily.

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