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No sound after driver updates.

  Lewie 14:20 31 Mar 2020

Hi all. I stupidly used Driver 'Easy' to update several drivers. After installing the latest sound card driver for my Creative SB X-Fi card no sound was heard. I've tried uninstalling etc, no joy. When I go in to 'Manage audio devices' I can click on any tab except the 'recording' tab. It then 'hangs'. I use task manager to shut it down and get the message "Windows Shell Common DLL is not responding"

The problem details are thus

Description: A problem caused this program to stop interacting with Windows.

Problem signature: Problem Event Name: AppHangB1 Application Name: shell32.dll Application Version: 6.1.7601.23806 Application Timestamp: 591331f3 Hang Signature: 8701 Hang Type: 22528 OS Version: 6.1.7601. Locale ID: 2057 Additional Hang Signature 1: 8701579a6fb10e5d0065e1f36c8dcf91 Additional Hang Signature 2: 6c5e Additional Hang Signature 3: 6c5ef7fd43455b1ace2cb9fa4a881a13 Additional Hang Signature 4: ce77 Additional Hang Signature 5: ce7782e0cbece0b7628085844adf733a Additional Hang Signature 6: 889e Additional Hang Signature 7: 889e90eb54959abf32db3058009f1681

Any clues?


  Fruit Bat /\0/\ 09:51 02 Apr 2020


Forgotten all about system restore since using win 10 and the way windows switches it off during big updates :0)

  Lewie 15:20 03 Apr 2020

Tried the earliest sys restore but no joy.

Not enough space allocated I guess.

The reason for driver updates was that I was trying to upgrade to 10 and got an error which stated it was likely driver issues.

I'll take a look at the SFC via DVD.


  wee eddie 17:18 03 Apr 2020

My solution would be to purchase a copy of Windows 10, which is on offer at £30 from Computeractive at the moment

  Lewie 17:42 04 Apr 2020

Not a bad offer.

Bit annoying though as when you use the ISO to upgrade you get a digital activation for free, which, apparently, is still working.

  Lewie 18:00 04 Apr 2020

Used downloaded ISO of 7 to perform an upgrade.

Since then been able to run sfc /scannow

No issues but still no sound

  Lewie 13:45 05 Apr 2020

I have sound at last.

Uninstalled everything I could find Creative wise.

Uninstalled card ticking remove driver software box (I think that is the crucial bit), and a different driver installed on restart.

Using Driver 'Easy' cuased such a mess. Use it at your rperil.

Thanks for the replies/advice etc.

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