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No sound after driver updates.

  Lewie 14:20 31 Mar 2020

Hi all. I stupidly used Driver 'Easy' to update several drivers. After installing the latest sound card driver for my Creative SB X-Fi card no sound was heard. I've tried uninstalling etc, no joy. When I go in to 'Manage audio devices' I can click on any tab except the 'recording' tab. It then 'hangs'. I use task manager to shut it down and get the message "Windows Shell Common DLL is not responding"

The problem details are thus

Description: A problem caused this program to stop interacting with Windows.

Problem signature: Problem Event Name: AppHangB1 Application Name: shell32.dll Application Version: 6.1.7601.23806 Application Timestamp: 591331f3 Hang Signature: 8701 Hang Type: 22528 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 2057 Additional Hang Signature 1: 8701579a6fb10e5d0065e1f36c8dcf91 Additional Hang Signature 2: 6c5e Additional Hang Signature 3: 6c5ef7fd43455b1ace2cb9fa4a881a13 Additional Hang Signature 4: ce77 Additional Hang Signature 5: ce7782e0cbece0b7628085844adf733a Additional Hang Signature 6: 889e Additional Hang Signature 7: 889e90eb54959abf32db3058009f1681

Any clues?

Ta

  Lewie 14:22 31 Mar 2020

Sorry, forgot to mention, Windows 7.

  Fruit Bat /\0/\ 15:10 31 Mar 2020

Run command prompt admin

type sfc /scannow press enter

let windows scan for an replace missing or corrupt system file (which included dlls)

onc e finished type exit press enter.

reboot the PC and see if that solves the problem

  x13 18:22 31 Mar 2020

There's a driver for it here.

  x13 18:25 31 Mar 2020

Link works fine but you'll need to scroll down to the bottom and select your OS and submit.

  Lewie 17:52 01 Apr 2020

Thanks for the replies. Even though I ticked receive notifications I didn't get any?

Anyway, FSC scannow refuses to run stating Windows Resource Protection could not start the repair service INDSTR: Cannot open C\:Windows\Logs\CBS\CBS.log

x-13 I'll take a look.

Ta

  Lewie 17:57 01 Apr 2020

Creatives own app has scanned my card and it has the lates driver.

  Fruit Bat /\0/\ 19:38 01 Apr 2020

right click cmd prompt select Run as Administrator

  Lewie 20:11 01 Apr 2020

I always run stuff as administrator. I've even tried a bat file that is meant to run SFC and save a notepad file to desktop. That file is always blank. Even if there's nothing wrong it shouldn't be blank.

  Fruit Bat /\0/\ 22:24 01 Apr 2020

do you have a win 7 DVD or USb to boot from to attempt the sfc from that?

click here

  Secret-Squirrel 08:30 02 Apr 2020

Lewie, it's highly likely that a Windows "System Restore" will fix your problem - especially as its onset is so recent. If you're not familiar with it then go to this website, scroll down to the "How to Use System Restore in Windows 7....." section, then follow the instructions. Pick a date that predates the onset of your problem but don't go further back in time than you need to. You won't lose any personal data such as documents, emails or pictures etc.

Finally, please don't try to update your drivers again unnecessarily. If your hardware devices are working fine then there's no good reason to mess around with their drivers. 1]: [click here

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