Need help with virus or hacked computer

  James Bennecker 21:39 04 Dec 2016

Look I have no control of this lap top I can't acquire admin control someone else does remotely i can't control my mouse rather not can I scroll using the scroll bar where can I go to get remote assistance should I just get a reinstall disk and do it that was

  lotvic 21:58 04 Dec 2016

I presume you are using a different pc/smartphone or tablet to have joined forum and posed your problem.

Disconnect the laptop from the Internet, Switch off the Router if necessary. There, no-one can have remote access any longer. (or if using Ethernet cable from laptop to the Router, unplug the Ethernet cable), now try to sort out the laptop.

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