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My computer crashes all the time

  potato 21:35 22 Mar 2020

I have a Lenovo Windows 10 laptop that I've only had for a year. Sometimes it gets extremely glitchy/laggy, and it crashes. Usually I restart it before it gets worse, but sometimes it glitches so bad that the screen is all black with a little colorful box in the middle, and it won't even turn off. I'm 85% positive it's not a virus. How can I fix this?

  wee eddie 21:49 22 Mar 2020

What Model is it and what Program are you running when it does this/

  Fruit Bat /\0/\ 10:29 23 Mar 2020

Try resetting windows 10 and use the option to keep your files

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