ms word normal dotm issue

  awest3 16:00 07 Feb 2019

Hi, I cant get my pc to use normal.dotm as the template for new documents. If I delete normal.dotm and the start word it creates a file called 'normal' with no suffix. If I rename normal to normal.dotm it then creates a new 'normal' template. The file location looks correct (word, options, advanced file locations). I'm stumped, I cant find a normal in any other library.

  awest3 16:01 07 Feb 2019

sorry! should have said ms office 2016

  alanrwood 16:06 07 Feb 2019

What version of Word are you using.

If 2010 then normal.dotm is usually stored in

Windows\Users\Your name\AppData\Roaming\Microsoft\Templates

If you use a later version of Word then I can't say.

  awest3 16:23 07 Feb 2019

thanks for this, Its word 2016. and the file is stored in the same library as it was in 2010. I can see in the library there is a normal, no suffix file, but no normal.dotm.

  alanrwood 16:38 07 Feb 2019

Sorry but I don't understand your reference to "library".

If you are trying to find it in Windows File Explorer the the default is not to show file extensions so "normal.dotm" would only show as "normal".

To see extensions go to File Explorer\View and ensure File Name Extensions is ticked on the ribbon.

Sorry if I am going up the wrong path.

  wee eddie 17:44 07 Feb 2019

I think that I should point out that a "Library" is made up of Shortcuts. It is not a Folder in which Files are stored

  alanrwood 19:33 07 Feb 2019

Exactly, which is why I said I was confused

  lotvic 22:07 07 Feb 2019

Additional info (further to alanrwood and wee eddie's posts), Full path to normal.dotm is

This PC\OS(C:)\Users\Your name\AppData\Roaming\Microsoft\Templates

File Explorer, click on File - change Folder and search Options - click on View tab and UNtick the box 'Hide extensions for known file types'

  awest3 09:40 08 Feb 2019

Thanks for your suggestions. The problem is now sorted.

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