Dell XPS 13 9370 (2018) review
Hi - I downloaded Realplayer via the BBC website as I did not have it on my new laptop and needed to use the 'listen again' facility. All went on well. However, I now seem to have attached a version of Moxilla! I download very little and this appeared after the Realplayer was put on . My laptop is on only 3 months old and i have downloaded the free AVG version and it has Windows Vista pre-loaded allsort.
However, my problem is, is that recently, when switching on the laptop and it is at the very beginning of booting up - PING - it shuts down - then opens up and asks me to reboot again. I have followed the instructions onscreen to do a search of the problem (which took ages) and it gave me a possible proble of perhaps a recent programme might causing it and to reset to an earlier time when everything was hunky dory. I dont really want to do that as apart from this odd shut down when switching it on - its ok.
It doesn't happen everytime and I shut it down and it seems fine again thereafter.
I also have a message which is very irritating telling me to insert a CD in windows installer! That appeared from no-where and I just cannot get rid of it - again it seemed to follow on after this Realplayer download.
Anyone know if my Moxilla/Realplayer is perhaps not happy with the already pre-loaded software on the PC and/or AVG which I have on my system - and could this be causing this early shut down? Also how to rid my self of the annoying message?
Real player has been known to cause problems on vista. I suggest you uninstall it and see if the problem has left. You could try media player VLC
Thanks Blundle - i have uninstalled Moxilla and Realplayer and reinstalled it via your link - works fine and does the job for the radio listening again features. No sign as yet of anything accompanying it! I will see if I shut down again - but hope not! However amazed at the BBC allowing this - if not encouraging users to download this site through their own website especially if there is a problem and it is seemingly sticking Moxilla on its tail. I'm not a techno geek and just trust such sites and assume they will be ok. Obviously too trusting - Appreciate your help and that of Aine too. Just worried i haven't uninstalled the complete lot of moxilla and realplayer (my original download) as your other link seems to suggest that they might still be lurking! Thanks again.
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