laptop not wanting to load up

  Chelsea Humphries 16:43 18 Nov 2016

Hiya I am having some problems with my Packard bell laptop. when I switch it on it goes to the logo website and stays that way it doesn't do anything else and I dunno what it wrong with it either, is there any solutions on sorting this problem out or not, as i don't want to give it to any one else as it has all my private pictures that i have not backed up it has my music and videos as well that i have not backed up either as i didn't know this would happen.

  Fruit Bat /\0/\ 18:17 18 Nov 2016

i didn't know this would happen.

if your data is precious to you then you need a back up or two

op system?

try remove power lead press and battery, hold power button for 20 seconds

reconnect power and retry to boot.

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