Issues with screen tearing, etc.

  erzvolnes 17:49 03 May 2019
Answered

Since I started using this PC (clean install, all drivers installed from scratch), I've had issues with this.

My mouse constantly leaves behind a trail, so do icons and screens that i drag around. It's glitchy and I initially thought it was a screen refresh rate issue, but changing that setting hasn't had an effect. I get horrendous screen tearing when watching youtube or netflix, as well as when moving large windows around my screen.

In games and when watching fullscreen videos, moving objects leave behind red/blue/green trails, almost like shadows. It's really becoming impossible to do anything with all of these issues. The screen tearing persists in games also.

I'm at my wit's end with this, and can't find any solutions anywhere even though I've seen people struggling with similar problems. I'd really appreciate any input from anybody, because I'm all out of ideas.

I've tried reinstalling my graphics drivers, updating everything I can think of. In device manager my monitor is listed as "generic PnP moniter", which doesn't sound right, but anything I've tried to "fix" it hasn't worked, and disabling/re-enabling makes no change whatsoever. I switched out my monitor for a different one, and had the exact same issue, so I know it's not the monitor itself.

Please, any help at all would be so appreciated. Thank you.

  erzvolnes 19:09 03 May 2019

(I'm not great with computers, so sorry if this isn't the information you were looking for.)

Processor: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz

Video Card: AMD Radeon HD 5700 Series

RAM: 6.0 GB

Operating System: Windows 7

Before I system restored this PC, I saw it running with the previous owner and didn't see any of the issues then that I'm seeing now. It's come up only after the reset, that's what's so frustrating about it.

  erzvolnes 19:27 03 May 2019

It's the same monitor that the previous owner was using, and I switched out to a different monitor earlier today and had the same issue with screen tearing, etc. I don't have access to any different monitors to test this further, though.

I could buy a better monitor, but I'm just worried that it won't fix the problem.

  erzvolnes 19:32 03 May 2019

Refresh rate is 60hz

  x13 23:33 03 May 2019

Don't know what driver you've installed for the Radeon but it sounds to me as the wrong one. Don't think the 5700 series is still supported. Download this legacy driver, Here and select your OS.

Uninstall the driver you have then reboot. See how it works with Windows' generic drivers first. Then try the legacy driver.

  erzvolnes 01:13 04 May 2019

Thank you for the advice! It didn't work, unfortunately. The screen tearing etc persisted, and after changing the legacy driver I couldn't select my native resolution. I re-installed the 5700 drivers in the meantime, but thanks for the help anyway.

  erzvolnes 01:18 04 May 2019

Actually, I tried the legacy driver again, and after rebooting a couple of times, my resolution was correct, but my device drivers list the 5700 as the active driver despite being uninstalled completely previously. odd. Still no change on the screen tearing, though.

  Menzie 02:30 04 May 2019

Have you tried running the system in safe mode to see if the issues still persist then?

Instructions on running safe mode can be found here.

  x13 11:27 04 May 2019

If it's still tearing/pixelating using generic drivers then it's possible the card is getting to end-of-life.

  erzvolnes 15:49 19 May 2019
Answer

I don't know if anybody is still following this, but I have some updates.

I replaced my GPU entirely. The problem still persists even with vsync enabled in the nvidia settings. I can confirm that the issue also happens with only the default generic drivers, as I booted up the PC with no GPU connected just to see what happened & experienced the same problem, only worse.

I'm pretty much out of ideas. I noticed that my monitor refresh rate is only 60hz, but I don't know if that's significant enough to cause problems like this, or how to fix it, and I don't know what other hardware changes I can make that might solve the problem.

If anybody has any further recommendations based on this, I'd love to hear them.

  lotvic 16:07 28 May 2019

There are Duplicate Threads on this issue.
See and respond on latest Thread from erzvolnes ClickHere

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