Hot Topics

Internet Explorer has stopped working

  tony-guitar 22:29 10 Dec 2013
Locked

Grrrr. This error box has recently started appearing. My pc is 18 months old running Win7. This error box seems to appear every time I go to either Google or Bing (not tried any others). I've tried disabling all 'add-ons' as suggested in another mag, but not yet 're-setting' IE. I believe I have IE11 and this error box seems to coincide with a Windows update around the same time. Is there a cure please? I really don't want to change my browser.

  tony-guitar 19:03 16 Dec 2013

Log Name: Application Source: Application Error Date: 16/12/2013 18:46:46 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: TONY-PC Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16428, time stamp: 0x525b664c Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098858e Exception code: 0xc0000005 Fault offset: 0x00012b8a Faulting process id: 0xb6c Faulting application start time: 0x01cefa8f2994f4ed Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE Faulting module path: C:\Windows\WinSxS\x86avast.vc110.crt2036b14a11e83e4a11.0.60610.1none_1d37a43bbfe1dc9c\MSVCR110.dll Report Id: 696fba5b-6682-11e3-8ec4-c86000a4b226 Event Xml:

1000
2
100
0x80000000000000

32551
Application
TONY-PC



IEXPLORE.EXE
11.0.9600.16428
525b664c
MSVCR110.dll
11.0.51106.1
5098858e
c0000005
00012b8a
b6c
01cefa8f2994f4ed
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\WinSxS\x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c\MSVCR110.dll
696fba5b-6682-11e3-8ec4-c86000a4b226

Good luck and thanks. If it becomes too much hassle, could I run another browser, say Firefox, in tandem, and use it just for the search engines?

  Secret-Squirrel 20:02 16 Dec 2013

Thanks for that Tony - the details are very helpful.

The report does implicate Avast as the culprit, or more specifically, its own copy of MSVCR110.dll which is causing IE to crash.

Hopefully, simply uninstalling then re-installing Avast will solve your problem. Make sure you download the latest version from their website.

After uninstalling you may want to prove it was Avast by checking that your problem no longer occurs.

Good luck.

  tony-guitar 23:37 16 Dec 2013

Thanks guys. Avast is set to auto update but will go for it tomorrow anyway. I will let you know how it pans out. - Tony

  Secret-Squirrel 08:04 18 Dec 2013

"Avast is set to auto update............"

I can't see how Avast's auto updates will fix things. Completely removing it then re-installing will hopefully resolve your problem.

  tony-guitar 12:24 18 Dec 2013

This morning I uninstalled Avast and then went to their website to download and install it again. But it failed. The following message appeared: "The installer has detected corrupted Avast Antivirus installation on this computer (Service 'aswSP' is running) thus the installer cannot continue. Please repair your computer first". I've downloaded AVG free instead, if only as a temporary measure for protection. Is that 'corruption the cause of I.E's error, and can it be fixed?

  Secret-Squirrel 17:30 18 Dec 2013

Sorry to hear things haven't gone quite to plan.

The first thing to do is to remove that partial installation of Avast - the Avast Uninstall Utility will hopefully do the job. If you don't remove Avast completely then it could interfere with AVG or the stability of your PC.

Thereafter you can uninstall AVG and try to reload Avast, or simply carry on using AVG. Both products score just as highly in independent testing.

Let me know how you get on and whether your pesky IE problem has been fixed or not.

  tony-guitar 18:43 18 Dec 2013

I started a full scan with AVG, and mid way through Avast popped up and said some bits may be left behind after using Add/Remove, suggesting a re-start may clear them. Meanwhile AVG found 31 'threats' most of which 'cannot be removed' although I think it may have quarantined them as a second full scan, (after the re-start) came up clean. Your link suggests going into safe mode but I can't remember how to do it (I've read about it but not actually had to do it).

  Secret-Squirrel 18:52 18 Dec 2013

"Your link suggests going into safe mode but I can't remember how to do it......"

Shutdown your PC, restart it, and immediately start tapping the F8 key quickly and stop when you see this screen. Using the arrow keys on the keyboard, select "Safe Mode" then hit the Enter key to confirm your selection. Don't worry that all the icons and everything else is really huge in Safe Mode - that's normal.

When you've run the uninstall utility, restart normally.

  tony-guitar 19:27 18 Dec 2013

I didn't see that screen. Instead I got 'Please select boot device'. Realtek Boot Agent was top (highlighted) followed by the main Drives, inc internal DVD and external USB. Arrow keys offered to select but I hit ESC as I don't know what I'm doing!

  Secret-Squirrel 20:08 18 Dec 2013

"I didn't see that screen. Instead I got 'Please select boot device'."

That's very unusual behaviour for the F8 key but I have seen it before. When you get to that boot-selection screen, press ESC then immediately start tapping F8 again.

If that doesn't work either then I've got another plan to into Safe Mode but it'll have to wait till the morning.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Huawei P40 Pro review

How to paint a portrait study

What you need to work from home on a Mac

Comment télétravailler efficacement sur son ordinateur depuis son jardin ou sa terrasse ?