HP Pavilluan 17 unable to get into my laptop

  Massie58 15:16 27 Jan 2018
Locked

Hi to anyone. This morning went to my laptop and for the second time now in a space of a few months and only had this laptop under a yr, I can't get into it. When I clicked on the desktop to open up my box to enter my pin to open my system it's not working. Someone help as I had to take it in last Nov and they said I had a faulty hard drive and they couldn't retrieve all my files etc. They put in a new hard drive and then I had to reinstall all my apps etc. How can I get my laptop open????

  Fruit Bat /\0/\ 16:02 27 Jan 2018

When I clicked on the desktop to open up my box to enter my pin to open my system it's not working

what exactly does it do ?

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