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HP G56 Can't type in log in password

  Tycho 10:18 29 Mar 2020

A friend has asked me to sort out multiple problems with her W10 computer. Trouble is I can't get into it to do anything. She gave me her password but I can't even type that in. After restarting from the login screen the caret appears flashing for a few second and then goes steady. Pushing button son the keyboard does nothing.

Ideas?

TIA

Nick

  Fruit Bat /\0/\ 10:54 29 Mar 2020

power off - power on -wait 3 seconds and power off

repeat three times on 4th attempt power on and see if it will boot to trouble shooting menu.

  x13 10:56 29 Mar 2020

Try using the onboard keyboard to login if the mouse works.

  Tycho 12:32 29 Mar 2020

DuH!

The dear lady (83yo) had written down the password for me. FV2431 or some such. So I was trying to type in the FV. What it wanted was a PIN so it ignored the letters. It took me a while to discover this. I didn't want to phone her because she was getting tearful. So I spent a little time researching and then hit a load of keys and realised what was happening!

Thanks for the suggestion Mr Fruitbat.

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