Help with restore problem (I'm a twonk)

  Kev.Ifty 11:13 11 Sep 2012

I have (had) 4 accounts on my PC. my Son's account some how ended up with a Trojan or Virus that AVG could not remove. The recommendtion was to load AVG Resuce CD. Wich I did. During loading, scandisk came up and I pressed the power botton on the computer thinking it had missed the AVG boot up installtion. I now cannot boot up.... The PC just keeps coming up with "Windows is starting up" then resets. The only options I have now are restore from back up and restore to Factory settings. Restore from back up has'nt worked. I've selected the Factory option...... So now I have no photo's or files etc.. Please point me the the right direction to be able to recover my pictures etc. Thanks!

  daxian 12:11 11 Sep 2012

hi .... if you reset to factory then there is no way to recover files . this wipes all info and installs the o/s back to how it came from the factory.

  Kev.Ifty 17:18 11 Sep 2012

Thanks jamieamunra. Just running o&o at the min.... With fingers and toes crossed. Thank you for your help so far.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

EE is the UK's first 5G network, launching next week

Philips 499P9H monitor review – this 49-inch screen turns heads and will make your colleagues…

MacBook Pro Buying Guide: 13in vs 15in MacBook Pro

Test : casque audio Avanti C de Moshi