Help 2012 laptop won't boot

  Ypav 13:21 11 Apr 2018

Hi. My boyfriends laptop, a 2012 Samsung powers up but does not start the Windows (i think it's 7). I have tried both, the recommendation and to start Windows normally but nothing happens. I have also tried to install Windows 10 that I have on a USB stick but is doesnt read it... what can i do?

  rickf 14:13 11 Apr 2018

Why not try the repair function for wins 10 on the usb stick first. Let it do it's work.

  Ypav 15:30 11 Apr 2018

It does not read the stick...

  beeuuem~2 00:34 12 Apr 2018

When you say it powers up, how far does it get ? It may be that USB is not set as the first boot device. Can you access the BIOS? For Samsung this is normally done by pressing F2 as soon as the Samsung logo screen appears.

  Ypav 07:20 12 Apr 2018

We tried that. We put it as priority but nothing...It wrote pissing operating system

  christinebelle 05:19 13 Apr 2018

Can you entering the BIOS, if you can, use a system DVD Drive or Bootable USB drive to reinstall or repair the computer.

  Fruit Bat /\0/\ 21:45 13 Apr 2018

ow you access the repair options will depend upon whether you have a Windows installation disk or whether your operating system came pre-installed by your PC manufacturer.


If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding as another key may be needed to access the Repair/recovery options.

  1. Start your PC

  2. If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

  3. If you have a dual boot system a Boot option menu will appear. Highlight the Windows operating system and Press the F8 key

  4. An Advanced Tools menu options screen will now appear

  5. Highlight the repair Your Computer option and Press Enter

  6. Select a keyboard layout, and then Click the Next button

  7. Next select your user Name and Enter your Password, then Click OK

  8. The recovery options should now appear

Windows Installation Disk


Make sure your PC is set to boot directly from the Windows DVD, most modern PCs are set this way. With older machines you may need to check the PC's BIOS

  1. Start the PC

  2. Immediately insert the Windows DVD into the DVD drive

  3. A Black screen will appear with the words 'Press any key to boot from CD or DVD', Press Any key to start the booting process

  4. The 'Windows is loading files' screen will now appear with a progress bar.

  5. After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

  6. You will next see a Blue curtained screen

  7. Next the Language option screen will appear Select your language and keyboard language and the Click the Next button

  8. At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

  9. The System recovery options will now search for your Windows installation

  10. Once the Windows installation has been located, Highlight it and then Click the Next button

  11. The set of recovery options now appears, Click on the Option you require and follow the on screen prompts

Repair / Recovery Options

  • Startup repair - This automatically fixes problems that are preventing Windows from starting
  • System Restore - This will Restore Windows to an earlier point in time
  • Windows Complete PC Restore (Available in Windows Vista Business, Enterprise and Ultimate editions only)- If you don't have a backup then don't use this option This will completely restore your entire PC - programs, system settings and files - from the back up that you have previously created. Any other data will be lost
  • Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
  • Command Prompt - This opens a Command Window

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