gas card reader activeX uninstalled

  Trotter2 12:13 05 Jul 2013

Hi, I've recently had to remove IE 10 from my system because ActiveX isn't able to run on it! Since it was installed I have been unable to use my gas card reader to top up my gas online! Now for some reason I don't understand the activeX required to top up my gas card online has uninstalled and won't re-install as it says the system is now incompatable! British gas top-up website says it needs 32bit op system to run ActiveX. I have been using this method to top up for more than two years, and now, due to some "unwanted changes" my system is now running on 64 bit. I understand that windows 7 is capable of running 32bit op (&64bit) Is it possible to revert the op system so it can run both rather than one or the other, if so, how would i do this, and would you be able to put it in simple terms as im not really computer minded. Many Thanks

  rdave13 01:36 06 Jul 2013

If you have IE10 installed and want to remove it open Windows Update, then View update history, select Installed Updates at the top, then scroll down to find Internet Explorer 10, click on it and then click on Uninstall in the bar next to Organize towards the top of the window. That should revert IE to 9. To stop it updating again go to search box, type update and in the list click on Windows update. Click on 'Change settings' and under 'important updates' select 'Check for updates but let me choose whether to download and install them'. You can then right click IE 10 update and select to 'hide this update'. This will mean that IE10 update won't be offered again until you need it to be.

  rdave13 01:47 06 Jul 2013

Once reverted back to IE 9 remember you will have two versions. Worth a read, no doubt you will have to use the 32-bit version of IE9 as the British Power providers seem IT illiterate.

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