HI. I just built a computer running windows 7 x64 and I have an AMD Radeon HD 6800 series with dual monitors (they have different resoultion). When i'm playing games or even just on the desktop, it will give me a blue screen. Afterward it will give me a "windows has recovered from an unexpected shutdown" box with some information which I will paste below. I did not get any blue screens when I used a single monitor I did not experience this, but I had only used a single monitor for a week or two before adding another.
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
OS Version: 617601
Service Pack: 1_0
Files that help describe the problem:
I did the thing, here's the results from whocrashed:
On Sat 8/9/2014 9:01:27 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080914-15568-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800033BDC61, 0xFFFFF880098A7FC0, 0x0)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Come to think of it I do get a message that says i'm not running genuine windows every time I try to open paint or some similar programs. I'm not sure why, i'm positive it's windows 7. But the thing is I don't think I have the disc for it anymore.
According to Microsoft, this error "may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code". Updating the drivers via Device Manager or the manufacturer's website may help resolve this problem.
Yes mech, there's a yellow triangle with an exclamation mark in it next to it. I can still connect but for some reason when I look for driver updates for it, it cannot find any. secret squirrel, I'll try updating the driver for my card again, I recently did it and it didn't fix anything but I may not have the most recent version.