Frequent blue screens, please help.

  raiton12 10:13 09 Aug 2014

HI. I just built a computer running windows 7 x64 and I have an AMD Radeon HD 6800 series with dual monitors (they have different resoultion). When i'm playing games or even just on the desktop, it will give me a blue screen. Afterward it will give me a "windows has recovered from an unexpected shutdown" box with some information which I will paste below. I did not get any blue screens when I used a single monitor I did not experience this, but I had only used a single monitor for a week or two before adding another.

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601. Locale ID: 1033

Additional information about the problem: BCCode: 3b BCP1: 00000000C0000005 BCP2: FFFFF800033BDC61 BCP3: FFFFF880098A7FC0 BCP4: 0000000000000000 OS Version: 617601 Service Pack: 1_0 Product: 256_1

Files that help describe the problem: C:\Windows\Minidump\080914-15568-01.dmp C:\Users\Powerhouse\AppData\Local\Temp\WER-40014-0.sysdata.xml

  raiton12 10:40 09 Aug 2014

How would I go about figuring out that exact info?

  raiton12 10:41 09 Aug 2014

I did the thing, here's the results from whocrashed:

On Sat 8/9/2014 9:01:27 AM GMT your computer crashed crash dump file: C:\Windows\Minidump\080914-15568-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0) Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800033BDC61, 0xFFFFF880098A7FC0, 0x0) Error: SYSTEMSERVICEEXCEPTION file path: C:\Windows\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

  raiton12 10:51 09 Aug 2014

I can do you one better dude, here's a list of the parts.

Case: ENERMAX HOPLITE Mid-Tower ATX Case click here

CPU: AMD Phenom II X4 970 Quad-Core @ 3.5GhZ stock click here Fan: Cooler Master Hyper TX3 click here Asrock 970 Extreme3 click here

Memory/RAM: G.SKiLL Sniper 8GB (2x4gb) DDR3-1333 click here Supply: Raidmax Hybrid 2 530W click here Card: Sapphire Radeon HD 6870 click here Drive: Seagate Barracuda 500G 7200RPM click here

CPU MoBo: Power Graphics Hard

  raiton12 10:53 09 Aug 2014

The only yellow mark I have is for a usb device that I use to connect to the internet.

  raiton12 10:58 09 Aug 2014

I believe so

  raiton12 11:23 09 Aug 2014

A linksys compact wireless-G USB adapter, allows my pc to connect to my router.

In device manager it is listed under other devices, it shows up as "Universal Serial Bus (USB) Controller"

The name doesn't make me immediately believe it's the adapter, but it is the only USB device in my PC.

  raiton12 11:27 09 Aug 2014

Come to think of it I do get a message that says i'm not running genuine windows every time I try to open paint or some similar programs. I'm not sure why, i'm positive it's windows 7. But the thing is I don't think I have the disc for it anymore.

  Secret-Squirrel 11:41 09 Aug 2014

".......Bugcheck code: 0x3B..........."

According to Microsoft, this error "may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code". Updating the drivers via Device Manager or the manufacturer's website may help resolve this problem.

  raiton12 11:45 09 Aug 2014

Yes mech, there's a yellow triangle with an exclamation mark in it next to it. I can still connect but for some reason when I look for driver updates for it, it cannot find any. secret squirrel, I'll try updating the driver for my card again, I recently did it and it didn't fix anything but I may not have the most recent version.

  raiton12 11:46 09 Aug 2014


I tried auto update on my radeon 6800 from device manager, it said it's up to date

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