Ethernet not connecting,low WiFi speeds

  Kinsale 19:45 10 Jun 2018
Locked

Not tech savvy.my dads dell newly upgraded laptop will only run on wifi,max ping 16,upload 22,download 79..his contract is 240 download.that's in the same room as the virgin box.Ethernet symbol stays on max 4minutes,but as soon as he trys googling anything it switches to WiFi mode with low speeds...any ideas..is it the laptop or the virgin box.box stays on 24/7as its for the home phone aswell

  MrAvox 19:48 10 Jun 2018

Try to Disable/Uninstall Ethernet driver in Device Manager then restart pc. If that don't helps try to update them

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