An error occurred whilst troubleshooting

  Ellen Kulik 13:54 09 Dec 2016

Hi there,

I am hoping that someone here can help me! My laptop says that there are available connections and it has secured a connection, but that there is no internet. My other devices: phone, iPad etc. work on the internet fine. The laptop therefore will not load skype, work on edge at all or load my outlook; but for some reason it works on google chrome. When I looked up this problem on the internet it told me to go to control panel, troubleshooting, network adapter and click to do troubleshooting. I have tried to do this but it comes up with a message saying:

An error occurred whilst troubleshooting:

A problem is preventing the troubleshooter from starting.

Package ID: NetworkDiagnosticsNetworkAdapter

Path: Unknown

Error code: 0x80070057

Source: Engine

Context: Restricted

I don't know what this means and I have looked online for a fix but I cannot find one.

Would be great if someone could tell me what to do!

P.s. I know nothing about computers so will need step-by-step, simple, non-jargon instructions in order to carry out the fix! Thank you!

  Archonar 13:00 13 Dec 2016

That error code can be associated to a couple of things, though one fix I have read about is updating your Windows Update Agent. Do you have automatic updates turned on?

  chub_tor 15:22 13 Dec 2016

Click Here for an article that might help you get to the root of your problem.

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