I am hoping that someone here can help me! My laptop says that there are available connections and it has secured a connection, but that there is no internet. My other devices: phone, iPad etc. work on the internet fine.
The laptop therefore will not load skype, work on edge at all or load my outlook; but for some reason it works on google chrome.
When I looked up this problem on the internet it told me to go to control panel, troubleshooting, network adapter and click to do troubleshooting. I have tried to do this but it comes up with a message saying:
An error occurred whilst troubleshooting:
A problem is preventing the troubleshooter from starting.
Package ID: NetworkDiagnosticsNetworkAdapter
Error code: 0x80070057
I don't know what this means and I have looked online for a fix but I cannot find one.
Would be great if someone could tell me what to do!
P.s. I know nothing about computers so will need step-by-step, simple, non-jargon instructions in order to carry out the fix!