DVD problem on an HP laptop

  Mr. Chips 17:21 21 Nov 2012

I have an HP Pavilion dv6 laptop running Windows7. The DVD drive has stopped working. Rather than have the laptop repaired, I purchased an USB Liteon DVD aTAU108. It is nice and shiny, but it will not PnP install.

The device manager shows both installations with the dreaded '!' mark against them. (I have tried disabling the existing HP CD drive before plugging in the Liteon.)

Trouble-shooting advises me :- "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" (Windows knowledge bank on this hasn't helped!)

I don't fancy running a registry cleaner, if I can help it. I would rather try and delete the suspect line in the registry. How can I find out where the line is please?

... Or any other thing that I might be able to do to resolve the problem.

  Mr. Chips 08:36 23 Nov 2012

Thbaks I did try dRave13's suggestions, and finally ran sfc three times, but have not had any luck.

I shall now take a look at Dr Yes's suggestions ... thank you.

  Mr. Chips 09:14 23 Nov 2012

Thanks Dr yes. ... Looked and run Mr. Fixit .. It suggested that I removed the CD from the laptop. This was something I had thought of doing before ... so I loosened about 20 small screws from the back, but didn't have enough nerve to apply enough pressure to break the bond between the back casing and the machine. ... so I did them up again!

OK, Now I will take a further look along Rdave13's suggestion. Would it be safe to delete the line when I find it? ... in your opinion.

Thank you both for your time and effort in trying to help me.

  Mr. Chips 09:19 23 Nov 2012

RDave13 .... I just realised, .... part of my problem is that the CD is not registering as a device up in my File Explorer window ... I cannot therefore Right Click it . Is there another route to do the same thing?

  Mr. Chips 10:01 23 Nov 2012

Wow ... thanks for all the information. I would like to get on with this right away, but I have to take the widow next door to Currys to help her buy a DVD recorder.

I will get onto it when I get back.

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