Knowing the Make/model of the notebook would help.
From the picture I see that the 3D video controller driver which is related to your video card is corrupt or missing. The Universal Serial bus (USB) controller driver is corrupt or missing preventing USB devices from working. Why this has happened its anyone's guess. Has your friend had any problems with BSOD or the notebook closing down for no reason?
You could try booting into safe mode and try to delete/uninstall the 3 items reboot and see if they will find the correct drivers.
If the notebook has a recovery partition restore it to factory default should hopefully rectify this problem. Remember if not already done, to back up all you files before doing this.