Dell inspiron 15 5000- black screen

  Saj1982 20:03 15 Jan 2017

Struggling to get my laptop to start up It wouldn't turn on at all so I removed the battery and it came on It takes around 5 mins to get to put my password in the another 5-10 minutes to get to the home screen/desktop then all I get it the blue circle for around 20 mins then the screen completely goes black with just the cursor showing, help!!!!! It's only a year old!

  Archonar 08:51 16 Jan 2017

When the screen goes black, press ctrl + alt + delete. If the menu appears open the task manager, click new task and type explorer.exe and press enter. Does the desktop show then?

  Saj1982 12:57 16 Jan 2017

Hiya no I've tried that too I've tried to start in safe mode just won't let me do anything at all

  Archonar 15:51 16 Jan 2017

Can you access the recovery partition? I think pressing F8 while booting up will bring up the menu (though I'm not 100% sure of this). If you can then maybe try a system restore?

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Xiaomi Officially Launches In The UK

Moving Brands on 20 years of bringing life to brands - and keeping their brand socially responsible

Mac mini 2018 review

Les meilleurs écouteurs et casques Bluetooth (2018)