Clients laptop lots of win 10 issues

  martd7 14:42 07 Mar 2018

One of my clients has a Toshiba laptop,celeron processor,4gb ram,500gb drive,it's 5yrs old came with Win7 but he's upgraded to the free Win 10 about a year ago.

The laptop has slowed considerably the last few months, he only has 40gb free on hard drive,ive run Disc clean up it recovered 200mb,and Ccleaner 450mb

I've noticed there are no restore points created and asking it to create one results in a blue spinning circle,I suspect the hard drive space is taken up with a Windows 7back up that I found but that doesn't delete either,blue spinning circle

Any help much appreciated

  martd7 17:22 21 Mar 2018

Solved thanks unlocker allowed the back up to be deleted

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