Hi there, can anyone give me any advice? I bought my sony laptop while living in Japan. It has windows 7 installed in Japanese format/language & a Japanese style keyboard (with typical Roman alphabet also printed on keys like that of English keyboard).
After I returned to UK, found that computer was infected with a virus but just before returning, my virus software ran out & no longer functioned. I attempted to install alternate software, but it couldn't fully install as the old software was present, & old software could not be fully removed. It's a real mess now. It's sort of in antivirus limbo.
I guess my only option at this point is to reset the laptop to default settings? However the setup disk was lost somewhere while switching countries - as were the back up disks. My computer functions well for the most part, but the virus does interfere at points. The main problem is that I have no ongoing virus protection & am unable to install any at moment.
I am not particularly computer savvy, & could really use some assistance, but the laptop has Japanese language, & it takes me a long time to translate (layout of messages & functioning is v similar to English windows as far as I can tell). Are there any places in UK that offer foreign language comp assistance? Or do you have any ideas for reinstalling windows 7 without a backup disk?
I've seen that there are windows 7 iso you can download from legal sites to reinstall the basic os. I'd be happy to reinstall Windows7 in English, but would it work with a foreign product key & keyboard?